Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, the item must be unused, unworn, with tags, and in original packaging. A receipt or proof of purchase is required.

To start a return, contact us at info@TeknaStore.com.

If your return is approved, we’ll email a return shipping label and instructions. Items returned without authorization will not be accepted. For any return-related questions, reach us at info@TeknaStore.com.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

We do not accept returns on perishable goods (e.g., food, flowers), custom or personalized products, personal care goods (e.g., beauty items), hazardous materials, or flammable liquids/gases. We also do not accept returns on sale items or gift cards. Contact us if you’re unsure about your specific item.

Exchanges

The quickest way to get a replacement is to return your item and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return it within 14 days for any reason. Items must be unused, with tags and in original packaging, and a receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please allow time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund approval, contact us at info@TeknaStore.com.